Another reason why I love Amazon...

Last weekend I downloaded the Crystal Castles album on Amazon.com. I was in the mood for some new tunes and this was a bargain at $6.99 (and it's a FANTASTIC album). Anyway... after listening to it a few times I noticed something wrong with the first track. So I emailed Amazon's customer service. It went something like this:

The Crystal Castle's MP3 album that I downloaded seems to have a problem with Track 1 "Untrust Us". Maybe I'm wrong, but the last 1-2 seconds of the song is some noise that seems out of place (it sounds like Death From Above 1979... if that means anything to you). Also, most other sources on the web have the song's duration as 3:05, but Amazon has 3:06. If there is a problem with the track, is there anything you can do about this? Can I get an uncorrupted version of the track?

They did more than that. Here is their email response... about 20 minutes later (no joke):

Hello from Amazon.com.

Thanks for writing about the problem you had recently playing "Crystal Castles by Crystal Castles" purchased from the Amazon MP3 Music Store. I've tested the file myself, and it appears that there is a problem with that file. I apologize for the inconvenience this has caused.

To help remedy the problem, I've issued a full refund for "Crystal Castles by Crystal Castles" in the amount of $6.99. The refund will be applied to the payment method used for the original purchase and should be completed within the next 2 to 3 business days.

Because there is a problem with this file, I've also alerted our technicians of the problem so it can be corrected as soon as possible. If you are still interested in purchasing a working copy of this song, you may wish to visit the Amazon MP3 Store again in a few days and see if a corrected version is available.

Again, I apologize for the trouble you had with this file.

Thanks for shopping in the Amazon MP3 Music Store.

Please let us know if this e-mail resolved your question:

If yes, click here:
Link
If not, click here:
Link

Best regards,
Dheeraj
Amazon.com Customer Service

Needless to say, I clicked yes!

(Dell, are you taking notes on this one?)


UPDATE (6/22): After making this post, my knowledgeable blogging buddy informed me that the CD release version of the album also has that "noise" at the end. It turns out that Crystal Castles sampled Death From Above 1979's Dead Womb in Untrust Us, and seemingly didn't edit the song properly. I don't know how this happens or if it was intentional or not, but the album is still outstanding and Amazon still rocks the world.